2005 Conference

Toronto, Ontario
May 30 - June 3 / 30 mai - 3 juin, 2005
Delta Chelsea Hotel

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E-Mail Isn’t the Only Way to Communicate
Carolyn Watt
Monday May 30, 1:30 pm to 5:30 pm
Delta Chelsea Hotel

While it might seem that email makes the world go around it simply isn’t so…You still have to make presentations to share your ideas with your team members, your staff, your colleagues and your boss. So why is it some people have the jitters about making presentations when others can sail through them? And why is it you leave some presentations asking “So what did he/she actually say? What’s their message?”

In this workshop Carolyn will share some techniques to help you structure presentations that are worth listening to AND will ease the jitters. Whether you’re an experienced presenter or you’re brand new at doing “this sort of thing”, you’ll find some tips that you can use.

Please bring a 2-minute presentation with you and yes, be prepared to let us see and hear it. We’re all here to help one another create great presentations.

Course Outline

1:30 to 1:45	Introduction/Welcome
1:45 to 2:15	Creating your presentation – Who’s the audience? What’s your message? What’s the best way to share your message? How we’ll help each other today…
2:15 to 2:30	Working with PowerPoint – do’s and don’ts
2:30 to 3:00	Voice – clarity, tone, volume, passion. Posture. Movement. Focus – eye contact. Knowing your material – don’t narrate, educate…Don’t forget to have fun!
3:00 to 3:15	Break
3:15 to 3:45	Group 1 presentations/critiques (based on 4 people per group)
3:45 to 4:15	Group 2 presentations/critiques
4:15 to 4:45	Group 3 presentations/critiques
4:45 to 5:15	Group 4 presentations/critiques
5:15 to 5:30	Lessons learned/Wrap up

Instructor: Carolyn Watt

Carolyn Watt is the founder and president of The Customer Experience Company. Passionate about customer experience, she believes that the experience is formed as a result of three things: processes, communications and people. That means that your processes must be simple…so it is insanely easy for your customers to do business with you. Your communications must be written clearly…so they are both inviting and easy for your customers to understand. And, your staff must clearly understand the corporate brand…so they can support it and deliver on the brand promises you have made to your customers.

For more than 25 years, Carolyn has focused her energy on the customer experience business, specializing in workflow, communications and usability. She has done work for many Fortune 500 companies. She currently teaches the Usability Evaluation course at the University of Toronto, Professional Learning Centre. Carolyn holds a psychology degree from York University in Toronto. She is a popular speaker at industry conferences and those audiences consistently rate her among the very best speakers. As Carolyn says, “It’s all about saying things and doing things simply…and being truly focussed on your staff and your customers.”

Updated: April 21, 2005