2005 Conference

Toronto, Ontario
May 30 - June 3 / 30 mai - 3 juin, 2005
Delta Chelsea Hotel

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Communicating the Value of Your Library
Rebecca Jones & Jane Dysart, Dysart & Jones Associates
Tuesday May 31, 8:30 am to 12:00 pm
Delta Chelsea Hotel

The two key concepts discussed in this course are communication and value. What is of value to your key stakeholders and clients? How do you know their current definition of value? And, how do you align your measures with that value definition? Most importantly, how do you convey this message in our “attention deficit” organizations when people seem to have trouble hearing? This half day workshop focuses on answering these questions in ways that make sense for you in your organization. Join your colleagues in an interactive discussion to gain insights and ideas for clearly communicating your library’s value to the right stakeholders at the right time.

Course Outline:

8:30	Introductions, Objectives, Agenda and Icebreaker
8:50	Value: key concepts and defining in your organization
9:30	Performance measures: capturing and conveying value
10:15	Break
10:45	Communicating with key stakeholders: getting their attention
11:45	Personal Action Planning for Applying the Course Learnings on the Job
12:00	Close

Instructors: Jane Dysart & Rebecca Jones

Prior to founding D&J, Jane Dysart spent seventeen years as Manager, Information Resources for Royal Bank of Canada, where she was responsible for developing and managing its state-of-the-art information resources department. She has authored many articles, most recently in KMWorld, Information Today and Information Outlook. Jane is a frequently requested speaker for information professionals on topics of vision, leadership, managing change and information technology. She is currently Conference Program Director for: Internet Librarian 2005, Computers in Libraries 2005 and KMWorld 2005 and was program director for Internet World Canada from 1994-2001. Having served in several executive capacities for many associations, she is Past President, Special Libraries Association and recipient of the prestigious John Cotton Dana Award.

Rebecca Jones is Director, Professional Learning at University of Toronto’s Faculty of Information Studies as well as co-founder and principal of Dysart & Jones Associates. At Dysart & Jones, Rebecca’s focus is on facilitating clients’ planning processes, problem solving and project management. Before moving into consulting she worked for Imperial Oil for eight years as Manager, Information Resources, and subsequently as Leader, Computing Skills Training. Rebecca is a popular speaker at international conferences and has written extensively on business plans, information audits, and the effect of information technologies on the roles of information professionals.

Updated: April 21, 2005