Critical Incidents Technique

Leader:  Joanne Marshall

-Knowledge Transfer
-How to decide on new roles - can I do it? How to make time - ask: is the role critical to institution?
-Going upstream to where your users are
-New gov't initiatives - people pay attention to those things. (We should too)
-Partner with outgoing ppl in your institution to champion your elevator speech.
-Welcoming change - youtube lectures m. Wesch. The info revolution: vision of today's students. Glean ideas from these types of videos
-Don't let the "turkeys" get you down: look at the glass as half-full, not half-empty. We are all faced with these challenges that may be scary, but they are also full of opportunities. 

-presence of a librarian made them realize a search was possible quick
-academic different than clinical?
-different needs of users/situational
-learner anxiety 
-learners are uncertain, librarians are teachers
-critical incidents make clinicians uncertain - need to learn
 
Participants:  Jennifer, Penka, Grace, Laura, Liz, Beth, Charlotte, Vivian