First, don't be"defensive" - my goal isn't to defend my turf or maximize "library usage," but rather to make sure that healthcare providers are moving forward. It's possible that the user group has developed a new confidence in accessing information resources independently, and I should applaud their initiative. But I do feel that I should check on that.

So, my next thought is to initiate a few informal conversations with people I know within that user group about any changes or developments. Have they started a new journal club I don't know about? Has scheduling or computer access changed and made it more difficult for them to contact the library? Did they recently have a professional development course in Evidence Based Practice that led to a new confidence in finding info on their own? Or has there been an influx of new people who just don't know what the Library can do?

Once I've chatted with some people and thought about possible shifts, then I can offer ways the Library could support changes - positive or negative - to make sure that users keep learning and reading and moving forward.